Client Services Manager
London Heathrow area £38,000 – £40,000 DOE Monday to Friday | 08:00 – 17:00 (1 hour unpaid break)
Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships.
This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.
The Role
As Client Services Manager, you will be responsible for:
- Managing and developing strong relationships with new and existing clients
- Leading, coaching, and developing the Customer Liaison team
- Ensuring all client queries are handled professionally and within agreed timescales
- Producing client-facing service and sales reports for senior management
- Analysing customer feedback, identifying trends, and implementing action plans
- Identifying opportunities to improve service levels and increase engagement
- Creating and implementing client service strategies that support revenue growth
- Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
- Collaborating with internal departments to deliver a seamless client experience
- Delivering client service presentations and workshops where required
About You
You will ideally have:
- At least 3 years’ experience in a logistics / warehousing environment
- At least 3 years’ experience in a customer service management or supervisory role
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making ability
- Experience producing client reports and working to KPIs
- Good knowledge of vehicle capacity, load requirements, and courier operations
- Ability to work calmly under pressure in a fast-paced environment
- Strong leadership skills with the ability to motivate and develop a team
Key Attributes
- Professional, energetic, and highly organised
- Detail-focused with strong time-management skills
- Proactive and solutions-driven
- Confident working both autonomously and as part of a wider team
- Able to represent the business professionally in all client interactions
