Junior Service Administrator

Location: Office-based in Watford 
 

Salary: Up to £21,000 + Competitive Benefits
An exciting opportunity has arisen for a Customer Service Administrator to join our growing team in Watford. This role is perfect for an enthusiastic individual looking to develop their administrative skills in the engineering services sector. With a mix of office-based responsibilities and hands-on support for a dynamic team, this position offers an excellent opportunity for career growth in a leading company.
 
Who We Are:
We’re proud to deliver market-leading HVAC services across London and the Southeast. Trusted for over 40 years, we specialise in air conditioning, and electrical services, offering a comprehensive approach to our clients’ property needs. Our team is dedicated, professional, and always striving to provide the best service.
 
The Role:
As a Customer Service Administrator, you will support the operational and administrative needs of our Customer Care team. You’ll play a key role in ensuring smooth administration, managing customer relationships, and maintaining essential documentation for our engineering services. This is a fantastic opportunity to develop a strong foundation in administration while supporting the company’s growth and customer service excellence.
 
Responsibilities:
• Support the Customer Care Team Leader with day-to-day operations
• Manage site folders, paperwork, and administrative tasks
• Update and maintain the Concept system
• Assist with raising quotations and chasing subcontractor reports
• Process deliveries and maintain accurate records
• Answer office phones and direct calls to the appropriate department
 
What We’re Looking For:
• Previous experience in an administrative role (desired but not essential)
• Strong communication and interpersonal skills
• Self-motivated with a proactive approach to tasks
• High attention to detail and strong organizational skills
• Ability to work effectively within a team environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience in a fast-paced, customer-focused environment
 
What We Offer:
• Salary up to £21,000, depending on experience
• 23 days holiday (plus bank holidays)
• Pension scheme
• Company events and team-building activities
• Ongoing career development and support
 
If you’re looking to build your administrative career within a supportive and fast-paced environment, we’d love to hear from you!