Security Service Manager

Salary: Around £55,000 per annum (DOE)

Location: Milton Keynes (office-based with regional travel)

Job Type: Full-time, Permanent

About the Role We are seeking an experienced Security Service Manager to lead and develop our service and maintenance operations, based out of Milton Keynes. This is a key leadership role responsible for managing engineers, service delivery, customer relationships, and operational performance across a portfolio of security contracts.
The role would suit someone with a strong background in electronic security systems who has progressed into management and understands both the technical and commercial sides of service delivery.

Key Responsibilities

• Manage the day-to-day operation of the security service department
• Lead, support, and develop a team of field-based service engineers
• Ensure service, maintenance, and call-out SLAs are met consistently
• Oversee scheduling, resource planning, and workload management
• Act as the main escalation point for technical and customer issues
• Manage service contracts, renewals, and customer retention
• Monitor KPIs, productivity, and departmental performance
• Ensure compliance with relevant British Standards and H&S regulations
• Work closely with senior management, projects, and sales teams
• Support recruitment, onboarding, and training of engineers

Requirements Essential:

• Proven experience in a Security Service Manager or senior supervisory role
• Strong background in electronic security systems, including:
• CCTV
• Access control
• Intruder alarms
• Experience managing engineers and service operations
• Excellent organisational and communication skills
• Strong customer-facing and problem-solving ability
• Full UK driving licence

Desirable:

• Experience with enterprise or integrated security systems
• Knowledge of NSI / SSAIB standards and compliance
• Previous responsibility for budgets, KPIs, or P&L
• ECS / CSCS card or relevant technical qualifications

What We Offer

• Salary around £55,000, depending on experience
• Company car or car allowance
• Pension scheme
• Paid holidays
• Ongoing professional development
• A senior, influential role within a growing business
• Long-term career progression opportunities