We are looking for a highly organised and proactive Service and PPM Coordinator to support the smooth scheduling and administration of our service and maintenance operations. You’ll be the key point of contact between engineers, clients, and internal teams—ensuring planned maintenance visits and reactive callouts are managed efficiently and professionally.
Key Responsibilities:

• Schedule and coordinate planned preventative maintenance (PPM) visits and service calls
• Allocate jobs to engineers based on location, skillset, and availability
• Maintain and update the service database/CRM with accurate job and client information
• Monitor and manage open jobs, ensuring they are completed within SLA
• Liaise with clients to confirm appointments, access requirements, and follow-ups
• Process completed job sheets and raise invoices as required
• Order parts and materials for upcoming works
• Support the service team with general administrative duties
• Provide regular updates to management on outstanding works and KPIs
• Ensure compliance with company procedures and industry standards

Key Requirements:

• Previous experience in a service coordinator or scheduling role (ideally within security, fire, FM or similar industries)
• Excellent organisational and time-management skills
• Strong communication skills – both written and verbal
• Confident working in a fast-paced environment with multiple priorities
• Good IT skills – experience using job management software and Microsoft Office
• Proactive, detail-oriented, and customer-focused
• Ability to work well as part of a team and independently