The Role
We are looking for a proactive Security Systems Service Technician to provide on-site technical support for high-end security systems. The role involves coordinating reactive and planned maintenance, troubleshooting faults and supporting upgrades across CCTV, access control, intercom and network systems.
Key Responsibilities
- Coordinate reactive maintenance, planned works, system upgrades and software patching.
- Troubleshoot and resolve technical issues across CCTV, access control, intercom and network devices.
- Escalate critical security issues to the relevant stakeholders.
- Support system upgrades, repairs, replacements and commissioning works.
- Liaise with vendors, engineers and management teams to maintain high service standards.
- Ensure all works are completed efficiently and in line with client requirements.
Skills & Experience
- Strong technical knowledge of high-end electronic security systems.
- Experience with CCTV, access control, intercom and associated network devices.
- Good IT and software troubleshooting skills.
- Ability to work independently, manage priorities and meet deadlines.
- Strong organisational, communication and problem-solving skills.
- Manufacturer certifications would be beneficial.
Preferred System Experience:
- Genetec
- Tyco CCURE
- Commend
- Enterprise-level security systems
- Networking experience
Working Hours & Benefits
- Location: Site-based in London.
- Hours: 40 hours per week, Monday to Friday, on a rotating shift pattern.
- Shifts: 7:00 am-3:00 pm, 9:00 am-5:00 pm or 1:00 pm-9:00 pm.
- Holidays: 23 days plus bank holidays.
- Company-provided laptop, mobile phone and tools.
- Workplace pension scheme.
- Company credit card for approved incidental expenses.