Service Coordinator – Watford
Location: Watford, WD18
Salary: £30,000-£35,000 per annum
Hours: Monday-Friday, 09:00-17:00
Contract: Full-time, Permanent
Working Arrangement: Fully Office-Based
We are currently recruiting for a Service Coordinator to join a growing service operation based in Watford.
This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities.
The Role
- Coordinate and manage workloads for 5-6 engineers at any one time
- Schedule and allocate service work efficiently
- Handle a high volume of incoming and outgoing phone calls
- Liaise with engineers, customers and internal teams
- Manage customer enquiries and service requests
- Update internal systems and maintain accurate records
- Prioritise workloads to ensure deadlines and service requirements are met
- Provide general administrative support to the wider service team
About You
We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.
You will ideally have:
- Experience working in a fast-paced office environment
- Strong organisation and multitasking skills
- Excellent communication and customer service skills
- The ability to coordinate multiple engineers/workloads
- Confidence handling a high volume of telephone calls
- Good attention to detail and accuracy
- A proactive approach and ability to think on your feet
- Good IT and Microsoft Office skills
Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential.
What’s on Offer?
- £30,000-£35,000 basic salary
- Full-time, permanent position
- Monday-Friday, 09:00-17:00
- Stable, long-term opportunity
- Supportive working environment
- Training and development opportunities
- Career progression within a growing business
Please note: This is a 100% office-based position in Watford. There is no hybrid or work-from-home option available.
If you have the coordination experience and enjoy working in a busy, fast-moving environment, apply today with your latest CV.